We are seeking a creative and detail-oriented Graphic Designer with a passion for the marine industry to join our team. This job will be responsible for creating visually compelling designs across digital and print media, supporting branding & marketing campaigns, and product promotion. This job will also be responsible for assisting with our website management and maintaining all assets in our PhotoShelter library.

Key Responsibilities:

• Strategically produce content for various platforms including website, social media, publications and advertising, boat show booth displays, boat builder and dealer networks, and more.
• Assists in various promotional activities directed by the Department Manager, including trips, major events, new product introductions, advertising campaigns, and boat shows.
• Work with our Website management team to ensure all assets are continuously up to date.
• Main POC for all PhotoShelter questions and asset management within the application.
• Create promotional materials including brochures, catalogs, social media content and email graphics.
• Edit and retouch product images, including boats, marine equipment, and underwater photography.
• Collaborate with marketing and sales teams to support market strategies.
• Assist in packaging marketing and POP material for various events and campaigns.
• Flexibility to work on other advertising or marketing initiatives as directed by the Department Manager, showcasing versatility and adaptability in supporting broader organizational goals.
• Assist in the production of video content, including graphics and animations (optional based on experience).
• Manage multiple projects and meet tight deadlines in a fast-paced environment.
• Ability to take direction and feedback constructively while contributing ideas.
• Interest or background in boating, sailing, diving, or marine recreation is a strong plus.
• Concept, design and production of print and digital deliverables that adhere the Suzuki Marine style guide
• Work with Department Manager and other designer to meet deadlines and ensure brand consistency across all brand platforms.
• All other duties as assigned.

Experience & Education:

• Bachelor’s degree in graphic design, Visual Arts, or related field.
• 2+ years of professional experience, preferably in the marine, outdoor, or adventure/lifestyle industries.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign; After Effects is a plus).
• Experience working with PhotoShelter.
• Strong portfolio showcasing both digital and print design work.
• Experience with brand identity, environmental design, digital design and motion design
• Experience designing for high-end/premium brands with an excellent eye for detail, composition, and color.
• Familiarity with marine terminology and boat components preferred but not required.
• Strong multi-tasking with attention to detail and excellent organizational & time management skills
• Strong written & verbal communication skills
• This position requires work that is original and creative in character

Parts and Accessories Sales Specialist

Come boating with us at our new headquarters in Tampa, Florida (Oldsmar area)! In conjunction with the Parts and Accessories Sales Manager, the Parts and Accessories Sales Specialist will develop and oversee all sales administration and marketing activities for our outboard motor parts & accessories. This includes providing information and support to all related Suzuki staff as well as the entire Suzuki Marine nationwide dealer network.

Principal Tasks:

• Coordinate and administer all wholesale and retail sales and marketing programs
• Publish Suzuki bulletins introducing dealer programs and new product information
• Create industry benchmark price analyses
• Participate in marine industry events and tradeshows
• Create quarterly and annual Parts and Accessories product forecasts
• Develop monthly and annual Parts & Accessories wholesale sales strategies
• Create sales related point of purchase material including trade show displays and product catalogs
• Provide daily support to the Suzuki Marine field staff and Suzuki dealers
• Conduct regular dealer and vendor visits to maintain strong working relationships
• Develop Suzuki Parts & Accessories sales training materials for field staff
• Maintain the Suzuki Marine Parts and Accessories website
• Sales data analysis

Minimum Qualifications:

• Experience working with all Microsoft Office programs including Word, Excel, PowerPoint, Access, and Outlook
• Strong analytical skills using Excel and the ability to identify trends in sales data
• Four-year degree in Business Administration, Communications or a similar
• Strong written and verbal communication skills
• The ability to manage multiple projects and react quickly in a dynamic environment
• Effective time management skills
• Able to work in teams and independently
• Ability to travel up to 25% of the time

Preferred Qualifications:

• Marine industry experience
• A basic understanding of the Adobe Creative Suite programs

Warranty / Quality Assurance Analyst

Warranty / Quality Assurance Analyst will on a daily basis to review dealer submitted warranty claims for validity and accuracy. Claims will be classified based on whether the claim is to be sent to Suzuki Motor Corporation (SMC) or held internally. Claims that are correct will be processed for reimbursement to the dealer and submission to SMC where appropriate. Claims with issues or errors will be reviewed with or returned to dealers for correction and resubmission. Once claims are processed a determination will be made as to whether any parts replaced and claimed need to be returned to Suzuki Marine USA (SMA) for quality assurance investigation and inspection. The analyst will inspect, and test returned parts to validate the claim and determine cause of failure. Reports will be generated on a daily / weekly / monthly basis to SMA and SMC. The analyst will also provide support for recalls and service campaigns. The Warranty / QA Analyst will also provide support to dealers to assist with warranty claims submission or correction questions. They will also work closely with the Technical Service Managers (TSM’s) and TechLine Associates to understand why a warranty was authorized and to collect information to create Field Technical Information Reports (FTIR) to be submitted to SMC. When and where appropriate, the analyst will provide recommendations on process improvements and efficiencies.

As a secondary responsibility may include: Will lecture and supervise students enrolled in the instructor-led courses in lab troubleshooting exercises; coordinate with TSM’s to provide instructor-led training at the company training centers in Tampa, FL, Kent, WA and Mechanicsburg, PA or other locations.

Detailed Description

• Assist dealers with warranty claim processing and resolve any submission errors.
• Review Warranty Claims submitted by dealers for accuracy and validity.
• Process claims for payment of warranty, recall, and related claims ensuring they are classified correctly based on warranty terms and company responsibility ( SMC / SMA )
• Generate reports on key warranty-related metrics for both Suzuki Motor Corporation (SMC) and SMA management on a weekly/monthly basis.
• Program and manage safety recall and customer satisfaction campaigns, providing regular progress reports.
• Coordinate with the Parts Department to ensure adequate recall and campaign parts supply, forecasting future needs.
• Review warranty data and submit to SMC and contract vendors failure report information as required. Request return of failed parts and power heads from marine dealers for analysis purposes.
• Prepare and submit technical reports, improper assembly reports and detailed failure reports to SMC Japan by means of investigation and correlation of information. Information sources utilized include but are not limited to direct field analysis, field surveys, Technical Department field personnel, warranty system, dealers, customers, customer relations personnel, and print media. Conduct complete inspection and evaluation of returned warranty parts. Install and test returned parts, as necessary. Report all pertinent data to SMC Japan. Provide failed parts to SMC for their product quality investigation purposes.
• Resolve serious technical problems by direct field analysis, which may include problem confirmation testing and evaluation of countermeasure parts and procedures. Coordinate product modification operations of new product as required. Use necessary means to assist Suzuki Service Department field personnel resolve technical problems, achieve customer satisfaction, and improve product quality. Provide Suzuki field personnel with periodic product modification and improvement information. Improve the accuracy and completeness of technical information obtained from field sources.
• Review warranty data and submit to SMC and contract vendors failure report information as required. Request return of failed parts and power heads from marine dealers for analysis purposes.
• Provide technical assistance to other teams within SMA / SMATC when requested
• Respond to dealer requests for labor rate changes and provide guidance to Dealer Development regarding dealer compensation.
• Work with the IT department to maintain and improve warranty & QA systems.
• Potential for occasional travel to support Training Centers and warehouse projects
• Other duties as assigned.

Minimum Requirements

• Minimum 3 years’ experience as a Technical Representative of a manufacturer or distributor, or experience as a Marine Technician or Warranty Analyst at the dealer or manufacture level.
• High school diploma

Preferred Qualifications

• Bachelor’s degree (or equivalent) with emphasis on Marine Technology and Business Management
• Warranty Management experience at an OEM engine manufacturer
• Experience as a technician and or warranty analyst at a dealership
• Major manufacturer’s formal training/certification
• Suzuki technical knowledge