Department: Operations

Reports to: Terminal Manager

Status: Salaried – Exempt

Scope: Oversees the functions associated with the day-to-day vessel operations. Responsibilities include, but are not limited to, bargaining and non-bargaining personnel staffing, and ensuring maximum customer satisfaction.

Essential Duties and Responsibilities:

• • Maintain direct client communication to ensure a high level of customer satisfaction.

• • Review, analyze, and submit production and cost reports to the Terminal Manager.

• • Work in unison and directly with colleagues, vendors, and other personnel to ensure maximum vessel productivity and ETS profitability.

• • Negotiate service contracts with new and existing customers.

• • Support marketing efforts to expand the ETS client base for marine services.

• • Inform Operations Labor Management (OLM) of any special stevedoring requirements.

• • Prepare annual Vessel Operations budget.

• • Liaison with the accounting department to ensure proper client billing.

• • Resolve labor disputes to avoid any work interruption or on-the-job actions

• • Purchase materials associated with and/or required for efficient vessel operations.

• • Negotiate vendor contracts on an as-needed basis.

• • Ensure vessel operations personnel are actively engaged in performing all duties and assignments safely and correctly; participate in all safety initiatives.

• • All other duties as assigned.

Reporting to this position are:

• • Operations Labor Managers

• • Assistant Marine Operations Manager (if applicable)

Qualification/Requirements:

• • Strong Leadership skills

• • Exceptional analytical and problem-solving skills

• • Ability to work and interact with all levels of management

• • Exceptional verbal and interpersonal communication skills

• • Effective negotiation skills, especially with bargaining unit personnel

Education/Training/ Experience

• • Bachelor’s degree in a related field or

Associate’s degree for Assistant Manager

• • Three to five years of management experience in all aspects of vessel operations or

Assistant Manager 2+ years of Superintendent or vessel operations experience

• • 5 to 8 years of experience in container terminal operations or

2+ years’ experience in container terminal operations

• • A combination of related training and experience may be considered equivalent to a degree

The duties reflected are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Further, this job description does not constitute an employment agreement between the employer (Everport Terminal Services, Inc.) and the employee and is subject to change as the needs of the employer and requirements of the job change.